Help & FAQs

Below you’ll find answers to the questions we’re asked most often about our perfume oils, orders and delivery.
If you can’t find what you’re looking for, email us at info@maisonnuvare.co.uk and we’ll be happy to help.

Filter by Topic
All
  • All
  • Fragrance & Product Questions

Need Help?

If you have a question about your order or our fragrances, the fastest way to reach us is by email.
info@maisonnuvare.co.uk
We aim to reply within 1–2 working days.

Fragrance & Product Questions

Our perfume oils are alcohol-free and crafted with a higher concentration of fragrance than traditional spray perfumes.

Unlike sprays diluted in alcohol, our oils are formulated using non-alcoholic bases, allowing them to sit closer to the skin. This results in a longer-lasting scent with a softer, more personal trail — perfect for those who appreciate subtle elegance.

Yes. Our fragrance collections are inspired by iconic designer and niche perfumes, reimagined with a unique Maison Nuvaré twist.

While we pay homage to beloved classics, each scent is original in composition, offering a refined olfactive experience that stands on its own.

Due to their high concentration and alcohol-free formula, our oils typically last 6 to 12 hours on the skin, depending on your skin type and environment.

For an extended scent experience, we recommend applying on pulse points and layering with a matching body cream.

Absolutely. Every Maison Nuvaré fragrance is 100% alcohol-free and cruelty-free.

We are committed to ethical luxury — our products are never tested on animals and are made using clean, conscious ingredients that respect your skin and the environment.

Our perfume oils are carefully formulated to be lightweight and fast-absorbing, minimizing the risk of staining.

However, we recommend allowing the oil to fully absorb into your skin before dressing to preserve both your garments and your fragrance experience.

Thanks to their concentrated nature, a small amount goes a long way. A single bottle can last 3 to 6 months with daily use.

Each application requires only a few drops, making our oils an indulgent yet long-lasting addition to your fragrance wardrobe.

Apply a few drops to pulse points such as the wrists, neck, behind the ears, and inner elbows.

Gently dab — do not rub — to allow the oil to absorb naturally and reveal its layers. For best results, use on moisturized skin.

All orders are dispatched from the UK. Standard UK delivery typically takes 2–4 working days after dispatch.

You will see the most accurate delivery options and charges at checkout. Once your order has been shipped, you’ll receive a confirmation email with tracking details.

We aim to prepare and dispatch orders swiftly, which means changes are not always possible.

If you need to amend or cancel your order, please email us at info@maisonnuvare.co.uk with your order number as soon as possible. We’ll do our best to assist you promptly.

Due to hygiene standards, we can only accept returns of unopened, unused products in their original packaging within 14 days of delivery, unless the item is faulty.

If there’s an issue with your order, kindly contact us at info@maisonnuvare.co.uk with your order number and details so our team can review your case.

Unable to find satisfactory answers ? Contact Support